Q: What are the expected time commitments?
A: Time Commitments range per customer and the applicable use cases/features they are interested in testing. Each beta has a regular cadence to allow collaboration amongst other beta customers and interaction with Product Management and Development. At a minimum of two (2) hours per week is recommended: one hour for cadence and one hour for testing.
Q: Do I need run the beta in production?
A: No, it is not required unless otherwise specified. However if you are able to run in production, it would yield better results.
Q: I do not have a dedicated lab hardware/software to test the beta, can you provide me hardware/software?
A: Under certain requirements, Blue Coat can provide hardware. A further conversation is required between your Sales Account team and the Beta Program Office. In all other cases, it may be possible to provide a Virtual Appliance, if applicable.
Q: Do I have to share any logs or personal identifiable information during the beta?
A: No, not required. In cases where there is a bug/defect, it will be required to share configuration data and event log data with Blue Coat to determine root cause analysis. The process of collecting this data is the same that Customer Support performs when troubleshooting General Availability (GA) code.
Q: How does a beta benefit me?
A: Betas are part of a Software Development Lifecycle process. It is imperative for any software development organization (i.e. OEM, Vendor, Information Technology) to conduct this process. By participating in the Beta, you help Blue Coat achieve this task. In return, you gain early access to software code to review against your environment. With the review, you can provide direct feedback to Product Management and Development. You will also have direct access to the development team during the beta cycle with the ability to influence the release.
Q: Who provides Support if the beta does not function properly?
A: The first line of support during a beta program is through the forum on the beta site and your Blue Coat Systems Engineer (SE). The beta forum is monitored by key members of the Development team, PM Support and SE's to ensure that questions are answered in a timely manner. Beta calls are also scheduled on a weekly or bi-weekly basis depending on the program requirements. During the calls beta testers are encouraged to report their testing progress and any questions or issues they have encountered.
Q: How do I find out more about Beta programs and their availability?
A: Please contact your SE or local Sales Representative. They can provide you information about our beta program. You can contact us directly here.